May 18, 2024

Veterans Affairs case managers are feeling ‘overwhelmed, frustrated,’ says union president

Veterans Affairs case managers are feeling 'overwhelmed, frustrated,' says union president

Many Veterans Affairs employees have reported being overwhelmed by the number of veterans assigned to them. Virginia Vaillancourt, national president of the Union of Veterans’ Affairs Employees, tells Power & Politics: ‘We’ve seen unfortunately too many veterans fall through the cracks, and too many case managers burning out because of it.’

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